Terms and Conditions - Putney Removals

Welcome to Putney Removals. These Terms and Conditions outline the rules and regulations for the use of our services. By engaging with us, you agree to comply with and be bound by these terms.

Definitions

In these terms, the following definitions apply:

Client: Any individual or entity requesting removal services from Putney Removals.
Services: All moving and related services provided by Putney Removals.
Agreement: This document comprising the Terms and Conditions.

Services Provided

Putney Removals offers a comprehensive range of moving services tailored to meet the unique needs of our clients. These services include:

Residential Moves
Commercial Moves
Packing and Unpacking
Storage Solutions
Specialized Item Handling

Each service is delivered with a commitment to professionalism and efficiency, ensuring a smooth transition for our clients.

Booking and Payment

To secure our services, clients must adhere to the following booking and payment procedures:

Booking Process

Clients can book our services through our online portal or by contacting our customer service team. A detailed summary of the required information will be provided to facilitate accurate service delivery.

Payment Terms

All bookings are subject to a deposit, the amount of which will be specified in the invoice. The remaining balance is due upon completion of the move. Accepted payment methods include:

Credit/Debit Cards
Bank Transfers
Cash Payments

Invoices will include a breakdown of all charges, ensuring transparency in our billing process.

Cancellations and Refunds

Understanding that plans can change, Putney Removals has established policies for cancellations and refunds:

Cancellation Policy

Cancellations must be made at least 48 hours prior to the scheduled move to avoid penalties. Cancellations made within 48 hours may incur a fee equivalent to 50% of the total service cost.

Refund Policy

Refunds for deposits will be processed within 7-10 business days, provided the cancellation terms are met. Any additional services rendered at the time of cancellation may affect the refund amount.

Liability and Insurance

Putney Removals is committed to handling all items with care. However, certain liabilities and insurance policies are in place:

Liability

We are responsible for damages or loss caused by our negligence during the move. However, we are not liable for pre-existing damages or losses due to unavoidable circumstances beyond our control.

Insurance Coverage

All moves come with basic insurance coverage. Clients are encouraged to purchase additional insurance for high-value or fragile items to ensure full protection.

Customer Responsibilities

To facilitate an efficient move, clients are expected to:

Provide accurate information about the items to be moved.
Ensure that all items are properly packed and labeled.
Secure any necessary permits for parking or access at the origin and destination locations.
Inform us of any special requirements or restrictions related to the move.

Dispute Resolution

In the event of any disputes arising from our services, the following process will be followed:

Mediation

Clients are encouraged to contact our customer service team first to resolve any issues amicably. If a resolution cannot be reached, mediation through a neutral third party may be pursued.

Legal Jurisdiction

Any legal actions will be governed by the laws of the jurisdiction in which Putney Removals operates, and disputes will be subject to the exclusive jurisdiction of the local courts.

Changes to Terms

Putney Removals reserves the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes via email or through our website. Continued use of our services constitutes acceptance of the updated terms.

Termination

These terms will remain in effect until terminated by either party. Clients may terminate their agreement with Putney Removals by providing written notice in accordance with the cancellation policy outlined above.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Putney Removals operates. By using our services, you consent to the exclusive jurisdiction of the local courts.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms and Conditions constitute the entire agreement between the client and Putney Removals regarding the use of our services, superseding any prior agreements or understandings.

Acceptance of Terms

By engaging with Putney Removals, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.